Shipping policy

Shipping Policy

At ZONVORA, we are committed to providing a smooth and reliable shopping experience. Please review the information below regarding order processing and shipping.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During busy periods, promotions, or holidays, processing times may be slightly longer.

Shipping Times

After your order has been processed and shipped, estimated delivery times are:

Standard Shipping: 7–15 business days
International Shipping: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery times may vary depending on the destination, shipping carrier, customs clearance, weather, and other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and the available shipping method.

From time to time, we may offer promotional or free shipping on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.

Please allow 2–5 business days for tracking information to become active after your order has been shipped.

If you do not receive tracking information or your tracking has not updated for an extended period, please contact us.

International Shipping

We currently ship to selected countries and regions. Available shipping destinations and shipping rates will be shown during checkout.

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.

Customs clearance may also cause delays that are outside our control.

Incorrect Shipping Address

Please make sure your shipping address is accurate and complete before placing your order.

If you provide an incorrect or incomplete address and the order has already been shipped, we may be unable to change the delivery address.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Lost, Delayed, or Damaged Packages

While we work with reliable shipping carriers, delays can occasionally occur due to weather, customs, carrier issues, incorrect addresses, or other circumstances beyond our control.

If your order appears to be lost or has not arrived within the expected delivery period, please contact us so we can assist you.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product.

Shipping Delays

During peak shopping periods, holidays, severe weather, customs inspections, or other unforeseen circumstances, shipping may take longer than the estimated delivery timeframe.

We appreciate your patience and understanding in these situations.